This Time Tomorrow Privacy Policy

This is the privacy policy and cookies policy of This Time Tomorrow (referred to as “us”, “we”, “our”, “company”). This Time Tomorrow is the brand name of Denizen Italy Real Estate SRL, registered in Italy, and Denizen Hospitality Morocco SARL A.U., registered in Morocco. You will access our services through the website www.thistimetomorrow.io (referred to as “website”).

This document outlines our commitment to your privacy, the data we collect, and how we use cookies on our website. This policy is pursuant to and for the purposes of Article 13 of EU Regulation No. 679/2016 “General Data Protection Regulation (GDPR)”, containing provisions on the processing of personal data.

  1. What data do we collect?
  2. How do we collect your data?
  3. How will we use your data?
  4. How do we store your data?
  5. What are your data protection rights?
  6. Marketing / Newsletters
  7. Closed Circuit TV (CCTV)
  8. Cookies
  9. Payment processing
  10. Changes to our privacy policy
  11. How to contact us?
  1. What data do we collect?

We gather and process information about you to effectively manage your booking, address inquiries related to your booking, facilitate your stay, and enhance your website experience (referred to as “Services”).

When you or a representative (referred to as “Guest”) book and stay at one of our residences, we may collect the following details from you:

– Full name
– Address
– Telephone number
– Email address
– Date of birth
– Gender
– Nationality
– Payment card details used for the booking (card type, expiry date, last four digits)
– Number of adults and children accompanying you
– Details of previous stays or bookings with This Time Tomorrow
– Travel itinerary, including car registration number (if applicable)
– Any specific queries, requests or preferences relevant to your booking
– Marketing preferences

During check-in, we request your official identification documents (e.g., passport or driver’s license) for verification purposes to comply with local country laws for registration of guests. Additionally, for website and property Wi-Fi network management, technical information about users is collected, including electronic identifiers like IP addresses and data on your interaction with our site (refer to the Cookies section for more details).

  1. How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register at our website and sign up for a newsletter.
  • Place an order for any of our Services using our reservation system.
  • Voluntarily complete information for a guest profile.
  • Voluntarily complete a guest survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Use our property Wi-Fi network

When someone visits thistimetomorrow.io we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to different parts of the site. We have actively configured Google Analytics to anonymize the information from our users. You can find more information on how cookies are used on this website in the Cookies Policy below.

  1. How will we use your data?

The details you furnish to us will be utilized for the following purposes:

  1. Booking: Establishing a booking contract, which includes managing your booking preferences, granting access to the booked residence verifying and processing payments made through our website, and notifying you about changes to our Services.
  2. Marketing Communications: Providing information about our Services that may interest you if you have consented to receive marketing material. You can opt out of further marketing communications at any time through the “unsubscribe” link in our communications, or by emailing us at data@thistimetomorrow.io.
  3. Statistics and Improvement: Ensuring, in our legitimate interest, that content from our website is easily readable on your devices and analyzing internal statistics for process improvement.

The data collected from your use of the website and/or Wi-Fi networks will be employed for the following purposes:

  1. Site and Wi-Fi Network Security: Ensuring the safety and security of our website and Wi-Fi networks and operating our website and Wi-Fi networks to identify and resolve issues.
  2. User Experience Enhancement: Understanding how people use our website and Wi-Fi networks to enhance and personalize their experience.

When we process your booking, we may send your data to credit reference agencies to prevent fraudulent purchases. We use third-party services for analytics, marketing and payment processing and will share data with them so they can effectively perform their services. These third-party services have their own privacy policies, and we encourage you to review them (see below for respective links). We will also cooperate with requests by state and federal public administrations, police, and public security bodies on an as-needed basis.

  1. How do we store your data?

We implement industry-standard security measures to protect your personal information. This includes encryption, access controls, and regular security assessments.

We retain personal data only for the duration necessary for the purposes outlined in this policy or as required by law.

We and our third-party service providers operate also outside the European Union and we may transfer Guest data outside the European Union.

Our Site might contain links to other websites. Our privacy policy applies only to our Site, so if you click on a link to another website, you should read their privacy policy.

  1. What are your data protection rights?

This Time Tomorrow would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  1. The right to access– You have the right to request copies of your personal data. We may charge you a small fee for this service.
  2. The right to rectification– You have the right to request that This Time Tomorrow correct any information you believe is inaccurate. You also have the right to request This Time Tomorrow to complete the information you believe is incomplete.
  3. The right to erasure– You have the right to request that This Time Tomorrow erase your personal data, under certain conditions.
  4. The right to restrict processing– You have the right to request that This Time Tomorrow restrict the processing of your personal data, under certain conditions.
  5. The right to object to processing– You have the right to object to This Time Tomorrow’s processing of your personal data, under certain conditions.
  6. The right to data portability– You have the right to request that This Time Tomorrow transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: data@thistimetomorrow.io

  1. Marketing / Newsletters

This Time Tomorrow would like to send you information about Services of ours that we think you might like.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails from MailChimp or by emailing us at data@thistimetomorrow.io.

  1. Closed Circuit TV (CCTV)

CCTV systems are employed in our buildings to enhance the security of the premises and ensure the well-being of our guests. The use of CCTV by This Time Tomorrow strictly adheres to Data Protection Laws. Audio recording is not implemented on our CCTV systems, ensuring that your conversations remain unrecorded. Within individual residences, no CCTV cameras are present. The CCTV is strategically positioned to oversee entrances, exits, hallways, and other communal areas within the buildings.

Access to recordings from This Time Tomorrow-operated CCTV equipment is restricted to building management. We will only disclose CCTV recordings when mandated by legal obligations or if we consider it necessary to ensure the safety and security of our staff, guests, and visitors.

CCTV recordings are retained for a period of time as mandated by local law.

  1. Cookies

Cookies are small files which are stored on a user’s device. They are designed to hold a modest amount of data specific to a user and a website, and can be accessed either by the website or the user’s device. Cookies are created to improve your experience of a website – for example they are required for online shopping cart systems or for remembering you are logged into a website.

We use traffic log cookies to identify which pages are being read. This helps us analyze data about web page traffic and in turn improve our website by tailoring it to our customers’ needs. We only use this information for statistical analysis purposes and the data contains no personal identifiable information. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Note this may prevent you from taking full advantage of the website.

Our Site utilizes the following categories of cookies:

  1. Strictly Necessary Cookies:

These cookies are vital for the functioning of our website as per our agreement with you. Examples include cookies that facilitate secure login or enable the use of features like a shopping cart and e-billing services on other sites.

  1. Functionality Cookies:

These cookies may recognize you upon your return to our website. Depending on your choices, they allow us to personalize content, address you by name, and remember preferences such as language or region.

  1. Analytical Cookies:

Designed to recognize and tally the number of visitors and their navigation patterns on our website, analytical cookies aid in enhancing site functionality. This feedback helps us improve user experience by ensuring that visitors easily find what they are seeking.

  1. Performance Cookies:

These cookies enable the counting of visits and identification of traffic sources, aiding in the measurement and enhancement of our website’s performance. They gather aggregate, anonymous data to inform us about popular and less popular pages, as well as visitor navigation. Blocking these cookies prevents us from monitoring your visits and hinders effective performance evaluation.

  1. Targeting Cookies:

These cookies document your visit to our website, noting the pages and links you explore. Based on your preferences, we use this information to tailor our Site and the displayed advertisements to align more closely with your interests. Additionally, we may share this data with third parties for the same purpose.

  1. Social Media Cookies:

These cookies assist in the management of our social media presence, facilitating content sharing and providing insights into your interactions with us. We use this information, in line with your choices, to enhance our Site and services. Sharing this data with third parties for these purposes is also a possibility.

We may collaborate with advertising networks that collect information about the content you view on our website, as well as on other websites and services you visit. Consequently, you may encounter our ads while browsing other third-party websites and services.

  1. Disabling Cookies:

The impact of disabling cookies varies based on the specific cookies disabled, but generally, the website may not function optimally if all cookies are turned off. If you wish to disable cookies on our website, you can adjust your browser settings to reject them.

  1. Booking and Payment Processing

We use a third-party property management system to handle booking, housekeeping and property management. Payment details you provide will be kept securely. We use various third parties to process your payments (depending on which Service you use) and information which you supply to them is not within our control and subject to their privacy policies here:

Property Management System: https://app.mews.com/Platform/Document/PrivacyPolicy

Payment Adyen: https://www.adyen.com/policies-and-disclaimer/privacy-policy

Payment Stripe: https://stripe.com/gb/privacy

  1. Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on our website. Any updates become binding as soon as they are placed on our website. This privacy policy was last updated on February 1, 2024.

  1. How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Data Protection Officer at data@thistimetomorrow.io.